Returns & Exchanges

At Brothnco, we strive for the highest quality in every batch of our nutrient-dense broths. Due to the perishable nature of our food products, we offer returns or replacements on items that arrive damaged or defective to ensure your complete satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer care team within 7 days of receiving your order, including your order number and clear photos of any damaged packaging or product issues.

• 2.
  Wait for Review

  Our quality assurance team will review your request within 48 hours to confirm the eligibility of your return or replacement based on our food safety standards.

• 3.
  Prepare for Disposal

  If your claim is approved for a refund or replacement, we typically do not require the physical return of perishable food items for safety reasons; you may dispose of the product as directed.

• 4.
  Receive Resolution

  Once approved, a replacement shipment will be dispatched immediately, or a full refund will be credited back to your original payment method within 5-7 business days.